SHIPPING POLICY
Thank you for shopping with us. We are committed to processing and delivering your orders as efficiently as possible. By placing an order through our website, you agree to the following Shipping Policy.
Order Processing
All orders are subject to payment verification and acceptance. Orders will only be processed after full payment has been successfully received.
Orders are typically processed within 1–5 business days, excluding weekends, public holidays, promotional periods, and unforeseen circumstances. Processing times may vary depending on product availability, order volume, and operational requirements.
We reserve the right to delay, hold, or cancel any order due to stock shortages, payment verification issues, suspected fraudulent activity, incorrect customer information, or circumstances beyond our reasonable control.
Shipping & Delivery
Delivery timeframes provided are estimates only and should not be considered guaranteed delivery dates.
Once an order has been handed over to the courier or logistics provider, ownership and risk of loss transfer to the customer. We shall not be responsible for shipping delays, lost parcels, damaged shipments, delivery failures, or service interruptions caused by third-party courier companies.
Factors that may affect delivery times include:
- Public holidays
- Peak shopping seasons
- Weather conditions
- Customs clearance procedures
- Remote delivery locations
- Courier operational delays
- Force majeure events
Incorrect Shipping Information
Customers are solely responsible for ensuring that all shipping information provided is accurate and complete.
We shall not be liable for any losses, delays, additional charges, failed deliveries, returned shipments, or undelivered parcels resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Any additional shipping fees incurred due to address corrections, reshipments, or delivery failures shall be borne entirely by the customer.
Shipping Charges
Shipping fees are calculated based on delivery destination, package weight, dimensions, and courier service selected. Shipping charges are non-refundable once an order has been dispatched.
Additional charges imposed by customs authorities, local governments, or delivery service providers are the sole responsibility of the customer.
Lost, Stolen, or Damaged Parcels
We are not responsible for parcels that are lost, stolen, delayed, damaged, or misdelivered after they have been handed over to the courier service.
Customers are encouraged to contact the courier directly regarding delivery-related issues. We may assist in initiating an investigation with the courier where applicable; however, we do not guarantee compensation, replacement, or refunds for courier-related incidents.
International Shipping
For international orders, customers are responsible for all import duties, taxes, customs fees, clearance charges, and compliance with local import regulations.
We shall not be responsible for customs delays, rejected shipments, confiscated products, import restrictions, or additional charges imposed by customs authorities.
No refunds will be provided for orders refused, abandoned, returned, confiscated, or destroyed by customs authorities.
Delivery Confirmation
An order shall be deemed successfully delivered when the courier records the shipment as delivered to the address provided by the customer, regardless of whether the package was personally received by the customer or accepted by a third party at the delivery location.
Right to Modify
We reserve the right to amend, update, or modify this Shipping Policy at any time without prior notice.
By placing an order through our website, you acknowledge and agree to all terms outlined in this Shipping Policy.